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Examine Your Practice®~ Healthcare Mystery Shopping Dedicated to |
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Examine Your Practice provides expert mystery shopping for all healthcare facilities, nursing homes, assisted living communities, managed care groups, practice management consultants, and healthcare manufacturers. Examine Your Practice employs trained mystery/secret patients and shoppers to evaluate all aspects of your customer service. They objectively review, interpersonal skills, availability, confidence and the overall environment. The information provided is valuable, unbiased and accurate. Examine Your Practice provides an affordable means to help determine if there is a need for further services and training. In many instances the patient and client perception may be changed with the simplest modifications, resulting in better retention rates, treatment acceptance and increased referrals. Examine Your Practice understands that each practice or facility has unique needs and concerns; we design a custom mystery shopping program specific to each client and report our findings in a factual yet non-threatening manner. Information we gather is used for training and rewarding healthcare employees. Examine Your Practice and our shoppers understand healthcare mystery shopping. We are sensitive to the needs of "real patients". Our shoppers are trained to recognize emergent situations and will not jeopardize the care of the client's patients.
Please click on Services to learn more. Proud Member |
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:: Testimonials ::
"We have been extremely pleased with the mystery shopping service we have received from Examine Your Practice. The information provided by their mystery shoppers is a valuable tool for us to consistently monitor and improve patient relations."
Janelle Emery
Director of Operations
Tenet Healthcare Corporation
Frisco, TX
"We are very pleased with the feedback we have gotten from your shoppers and will certainly want to use this program again. Nearly 800 phone evaluations were submitted accurately and on time. Examine Your Practice provided valuable information to BioForm and our doctors."
Chris Holmes
Vice President of Sale
BioForm Medical
San Mateo, CA
"Examine Your Practice has provided us with exceptional service on a continued basis for over a year. The information gathered by their mystery shoppers has been an extremely helpful means to monitor and improve customer service and the environment of the multiple Nursing Homes to which we provide consultative services."
Sandy Deakins, MPH, NHA
Director of Facility Compliance
Care Centers Management Group
Johnson City, TN
"I was very impressed with the quality, accuracy and timely manner in which our mystery shops were performed. I would highly recommend this service to any cosmetic practice wanting to assure they are providing the best possible patient care."
Bernard A. Shuster, M.D., F.A.C.S.
Hollywood, FL
"We have had great success with the implementation of a mystery shopping program for the cosmetic surgeons, dermatologists and other physicians that have purchased our laser equipment. The evaluations provided by Examine Your Practice have proved to be an excellent aid for staff sales and customer service training."
Lauren Asplin
Practice Support Coordinator
Syneron Inc.
Richmond Hill Ontario, Canada
"Perception is reality; the patient's perception is all that really matters. I have made a number of changes in my practice based on the information gathered by Examine Your Practice's 'mystery patients'. As a result of hiring Examine Your Practice, conversions from consultations to scheduled surgeries rose more than 20%. I intend to continue evaluating my practice on a yearly basis."
Dr. James Loden
Loden Vision Centers
Nashville, TN
"The evaluations done by Examine Your Practice were extremely thorough. We thought the reports would be favorable and they were. One mystery patient was so impressed they have chosen to stay with our practice. We really believe in internal marketing and in-house referrals; its how we have built our practice. People are happy with the service and treatment and refer others to us."
Dr. John Nassar
Smile Design Center
Henderson, NV
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