Do you know what is happening at your front desk? Are you losing patients/clients before they even come through your door?
Let Examine Your Practice discover the answers for you. With our Phone Skills Discovery Package you will get an unbiased evaluation of your callers first impression. Our shoppers are experts, trained specifically to handle the intricacies of healthcare mystery shopping. 6 Mystery Patient calls over a 3 week period will give you the valuable information you need to determine whether a custom, ongoing Mystery Shopping Program will be beneficial to your business. The calls cover a detailed 25 point checklist and we provide a comprehensive narrative designed to identify specific areas for training and to ultimately help your business grow.
Through the use of our standardized form we can provide a statistical analysis of your standard phone procedures, areas include:
- Basic Phone Etiquette
- Scheduling
- Automated Phone Systems
- Hold Times
- Staff Product and Procedure Knowledge
- Staff Interpersonal Skills
- Referral Tracking
- Compliance With Policies and Procedures
Call reports are emailed to the address provided below within 2-3 business days. They are sent in a PDF format and stored securely in our database.
Examine Your Practice recommends you share with your employees your decision to purchase our Phone Skills Discovery Package. Telephone mystery shopping should not be perceived as a threatening process. It is about your desire to provide a flawless first impression and show the community you care enough to measure their level of satisfaction. It is also a means to encourage, praise and reward employees.
Phone Skills Discovery Package $390.00
If you would like more information please call us at 866-505-EXAM (3926)
or email info@eyponline.com
